Pasig City Negotiable BENEFITS: Mandatory benefits Sick leave Vacation leave JOB DETAILS: Company Profile: This is a big telecommunication provider. This is a contact management outsourcing company. The main company is located in Hong Kong but they have been partnering with the biggest company names globally in 10 countries. This is one of the most successful contact centers in the world. Job Requirements: 2-3 years Call Center Experience Excellent verbal, written and interpersonal communication skills; Outstanding customer service skills and dedication to providing exceptional customer care; Can start working as soon as possible Amenable to work in Pasig City Responsibilities: Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards. Synthesize and analyze call data to report on ticketing, timing, and other key metrics. Audit and review quality assurance processes and tasks, including calibrating across analysts. Document problems and provide feedback and coaching to improve call center quality. Recruitment Process: Resume Screening HR interview and Assessment Final Interview HOW TO APPLY: Please send your resume to: firstname.lastname@example.org Globe Mobile: 09164931663 Sun/Smart: 09293159901 Skype: live:newhirephilippines Look for: Ivy Don’t forget to refer your friends!