As a member of the Manila P2P organization, the P2P Supervisor, will be accountable for the end-to-end daily operations of Procure-to-Pay process. Responsible for ensuring that specific focus is given to the transactions that fall outside the agreed metrics and engendering a ‘Right First Time’ culture. Supervisor is required to have solid end to end knowledge of the P2P process within RBI divisions to be able to address all queries and daily operations in a timely and accurate manner. Responsible for being the front line service provision to all internal and external customer queries. Responsible for ensuring the effective delivery of the end-to-end P2P process within the FAH RE Division The supervisor is accountable for driving strategic thinking within the operation underpinned by industry leading practices, key trends and seen as the thought leader in the end to end P2P process. Expected to build and maintain strong internal and external networks through regular participation in industry and process seminars, conferences and events. Influencing internal stakeholders in the adoption of process changes – not just only within the operational team but within Elsevier teams/ divisions globally. Responsible for translating the expertise and thought leadership into results by driving P2P, to first quartile (both cost and quality) through seeking and implementing an environment for improvements in efficiency, effectiveness and quality of service across the helpdesk process as well as contributing to the whole end-to-end P2P process. The Supervisor is also required to mentor & train team members by providing clear leadership, communication and direction. Responsible for yearly target setting and evaluation of the PDPs. LexisNexis Legal & Professional ( ) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis« and Nexis« services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or email@example.com.