Location : Tarlac City (2301) – Salary : Competitive Type : Permanent Main Industry : Other Industries and Skills : Human Resources Recruitment Job ID : 99207946 Advertiser : Posted On : 08 February 2020 09/03/2020 ABOUT US As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit sitel to learn more. SUMMARY OF RESPONSIBILITIES Process and interview prospective employees for exempt and nonexempt positions Determine appropriate match of applicant skills to job responsibilities and supports administration of pre-employment testing and behavioral interviewing Partner with site management to understand and anticipate recruiting needs to ensure appropriate applicant flow Support retention-building activities to achieve and maintain retention goals Support Recruiting Manager in administration of all recruiting and employment activities Collaborate with operations, learning and clients in recruitment process improvement plans Ensure that performance of each coordinator and specialist are on track WORK EXPERIENCE At least two years of successful recruiting experience for exempt and nonexempt personnel preferably in a high volume, fast paced customer-focused environment. Call center experience strongly preferred. At least 6 months recruitment supervisory experience for external candidates EDUCATION Bachelors or college degree and/or equivalent combination of education and experience in HR or general business SKILLS / KNOWLEDGE / ABILITIES Strong interpersonal skills including strong verbal and effective written communication skills Intermediate computer skills with the ability to use a variety of software packages including Word, Excel, PowerPoint and Outlook Strong planning and organizing skills, especially prioritizing multiple projects/tasks Effective time management skills Behavioral based/targeted selection interviewing skills Strong analytical skills Strong people management skills for internal and external clients KNOWLEDGE / ABILITIES Proven ability to successfully recruit nonexempt associates to maintain retention and meet demands of high volume recruiting needs Demonstrated success as a business partner to leadership in a fast paced, customer focused environment Ability to develop effective business relationships both internally Ability to influence others and present a positive company image Demonstrated ability to adapt practices and techniques to changing priorities and issues while maintaining compliance over employment program Demonstrated personal drive and operates with a sense of urgency Collaborative work style essential TRAINING / CERTIFICATION Behavioral Interview Training is required

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