JOB OVERVIEW We are a fully remote livestream ticketing company ( 10 employees) hiring for a customer service support and virtual assistant position. We are a U.S. based company and our main operating hours are from 10am – 7pm Pacific Standard Time. We are looking for a virtual assistant to work these hours and be very attentive ( 3 minute response rate). We use Slack for communication and Zendesk for customer support. This position is a long-term, full-time position and you will be among one of the first support people . This is a newly created position for a well funded startup. The job entails providing executive assistance to company CEO and CTO and participating in managing day to day operations. The job duties including but are not limited to the following: Responsibilities: – Real Time ( 5 minute) Customer Support through Zendesk – Using Internal Tools and Dashboards to Fulfill Refund Requests – Understanding and Configuring Internal Software – Assistant to Executive Team for tasks (i.e. Scheduling meetings) – Hiring and Training future Support Staff Qualifications: This ideal candidates would be an energetic person with excellent people and communication skills, with interest in networking and building rapport with clients. Desired qualifications include: – previous experience in sales, customer service, or related field – Ability to build rapport with clients – Trustworthy and reliable – Excellent people skills – Strong communication skills – A minimal number grammatical errors when writing. (VERY IMPORTANT – All applicants with spelling and grammatical errors will be disqualified) – Ability to respond quickly to customer support emails ( 3 minute response time) – Multitasking, efficient, highly trainable and able to train others – proficient computer skills are desirable – dedication, high ethical values, high quality and hard work are required – superior attendance record – self initiative and ability to work independently with little supervision SKILL SUMMARY Office & Admin (Virtual Assistant) Admin Assistant Appointment Setter Customer Service & Admin Support Customer Support

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