Description:

Sales Representative are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales. Responsibilities include:

• Interacts with customer and ensures adherence to quality and customer service policies and procedures
• Follows prescribed criteria to analyze and evaluate online survey questions and its intended results
• Provides constructive feedback to customers, product owners, survey owners and the like
• Maintains a repository of best practices and customer preferences to drive a positive customer experience
• Ensures absolute consistency of measurement across the business and strive for objectivity and efficiency
• Works against established Service Level Agreements and metrics and evaluated by the degree of their achievement
• Gains and ensures excellent knowledge of product, system and processes
• Proactively work with process mentors from both internal and external departments to improve overall performance

Requirements:

• Open to college graduates, college undergraduates and high school graduates
• Must have at least 6 months to one (1) year working experience in Sales/Retail in any industry
• BPO experience is an advantage
• Must have good English communication skills
• Willing to work in Cubao on day shift schedule