Description:

Sales Representative are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales. Responsibilities include:

  • Interacts with customer and ensures adherence to quality and customer service policies and procedures
  • Follows prescribed criteria to analyze and evaluate online survey questions and its intended results
  • Provides constructive feedback to customers, product owners, survey owners and the like
  • Maintains a repository of best practices and customer preferences to drive a positive customer experience
  • Ensures absolute consistency of measurement across the business and strive for objectivity and efficiency
  • Works against established Service Level Agreements and metrics and evaluated by the degree of their achievement
  • Gains and ensures excellent knowledge of product, system and processes
  • Proactively work with process mentors from both internal and external departments to improve overall performance

Requirements:

  • Open to college graduates, college undergraduates and high school graduates
  • Must have at least 6 months to one (1) year working experience in Sales/Retail in any industry
  • BPO experience is an advantage
  • Must have good English communication skills
  • Willing to work in Cubao on day shift schedule

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