SAP – Manila City, Metro Manila – Requisition ID: 272142
Work Area: Sales Expected
Travel: 0 – 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new.
Together, they changed enterprise software and reinvented how business was done.
Today, as a market leader in enterprise application software, we remain true to our roots.
That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees.
We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.
We believe that together we can transform industries, grow economics, lift up societies and sustain our environment.
Because it’s the best-run businesses that make the world run better and improve people’s lives.
Our Client Success organization serves as the focal point for our clients.
We are a mosaic of high-performing individuals who are committed to elevating those around us.
Our mission is to achieve best in class client retention and drive scale while also ensuring that clients can trust in a consistently excellent experience across the company.
This role is a direct extension of SAP Concur’s Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business.
As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention and relationship health.
Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur.
The goal is to ensure the client feels supported and achieving their desired outcomes by offering industry insights and best practices.
This is a dynamic role where you will identify and hone your unique talents.
You will look forward to:
Building a territory plan to proactively engage clients throughout their lifecycle
Developing strong relationships with each client using virtual meetings Achieving account retention and revenue goals on a quarterly basis
Serving our clients and internal resources with integrity
Developing the ability to speak to industry best practices and SAP Concur products
Working in partnership with our Sales teams to identify sales opportunities Contributing to process development and organizational growth projects Opportunities for training in role as well as career development
Track record of exceeding targets Capable of leading and influencing client meetings Asks thought-provoking questions
Ability to successfully manage internal and cross-functional relationships
Highly organized and able to manage many activities and deadlines
Willingness to adapt to change
Thrive in an entrepreneurial and evolving environment
Get to know us We are committed to creating a diverse team and are looking for individuals that desire to make a difference.
We live by our values and are committed to demonstrating them: Values Inclusion – by creating space for all ideas, encouraging and welcoming team members to come as their authentic selves and acknowledging that diverse perspectives and experiences drive our success.
Invests in Collaboration – Leaves ego at the door and achieves goals by delivering results with purpose, tenacity, and teamwork.
Challenges self and others to think outside the box and aspire for more, while making it a priority to find ways to work better together and maintain trusting relationships.
Displays Passion- for the work we are doing, and what we have achieved. Committed to continuous learning, growth and the success of our clients. Builds and honors Trust– by listening first, being open about failures, seeking to understand, and having honest conversations.
Holds self and others accountable for results.
Makes a Difference – A catalyst for change. One who steps up, take action, build consensus, leads the change and owns the outcome.
Adaptable when faced with change – acquires understanding and absorbs new information rapidly.
Is flexible in one’s approach and comfortable with change Maintains composure and focus under pressure and takes a disciplined approach to clear objectives.
Demonstrates Empathy – seeks to understand and recognize another person’s reality, aiming to understand their feelings and perspectives, and using that understanding to guide subsequent actions.
Prioritizes Integrity – Approaches all scenarios with honesty, accountability, and transparency.
Does not compromise ethical behavior regardless of obstacles. #SEAHotJob WHAT YOU GET FROM US Success is what you make it.
At SAP, we help you make it your own.
A career at SAP can open many doors for you
If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees.
We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.
If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).
Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations:… – Permanent – Full-time