Location : Manila – Salary : Competitive Type : Permanent Main Industry : Other Industries and Skills : Education & Training Utilities & Services Job ID : 100520760 Advertiser : Posted On : 28 March 2020 27/04/2020 Requisition ID: # Work Area: Consulting and Professional Services Expected Travel: 0 – 10% Career Status: Professional Employment Type: Regular Full Time COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. Global pay Integration Consultant (IC) is responsible for Responding to and resolves straight forward and complex client reported service issues associated to Concur (Expense) Pay products received via the Client Support web site. Responsibilities as an IC will include, but are not limited to, the following: -Maintain a strong passion for solving problems and helping customers -Conduct research, and use troubleshooting capabilities to fully diagnose reported client concerns efficiently, and respond to the customer within established timelines -Resolve cases in a timely fashion as these involve user payments -Routinely update the customer on open cases to gain additional information or advise of status -Interface with other Concur departments as necessary to resolve customer issues -Escalate unresolved customer issues as necessary to ensure timely resolution -Train customers on basic production functionality -Develop and maintain working knowledge of Concur products including new releases and products -Other duties as assigned by manager -Be aware of, and comply with, all corporate policies Qualifications Education, Experience & Training required : -Technical degree -Be able to maintain client confidentiality requirements to protect user information. -One year in a travel and expense support role interfacing with customers is a plus -Have working knowledge of banking system -Fluency in English -Travel industry knowledge is a plus -Accounting or finance experience are a plus Job Specific Specialized Knowledge & Skills : (in order of priorities) -Experience in utilizing CRM system to track and resolve issues preferred -Able to work under pressure in a fast-moving environment under minimal supervision -Have strong time management and prioritization skills -Strong analytical, written and verbal communication skills -Excellent troubleshooting capabilities -Strong technical consulting skills -Analysis and troubleshooting skills -Strong organizational skills and ability to deliver on commitments -Creative solution development -Strong computer skills / Microsoft Office knowledge -Proven ability to engage and interact with internal & external teams to resolve client issues -Ability to persuade and influence -Ability to address and manage through ambiguous situations – assess situations, problem solve and make decisions WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now. SAP’S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: -a-Careers.NorthAmericasap or -a-Careers.LatinAmericasap, APJ: -a-Careers.APJsap, EMEA: -a-Careerssap). Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations: