PRIMARY RESPONSIBILITIES As a member of the Global Workspace Management Team, the selected candidate will be part of a group of IT specialists in charge of managing the company’s global SCCM infrastructure used by SGS affiliates worldwide. It should be able to apply advanced technical skills and knowledge to collect needed information and resolve issues presented to the Global Applications Support Group. The technologies used are as follows: Microsoft System Center Configuration Manager 2012 R2 (SCCM) Windows 7 and 10 workstations Windows Servers 2012, 2016 REPORTING LINE Workspace CoE Application Manager with local supervision by the Global Infrastructure Management Services (GIMS) Manager SPECIFIC RESPONSIBILITIES Setup, monitor, and manage SCCM site servers Monitor corporate SCCM infrastructure Performs patch management, software deployment, and Windows 10 image management via SCCM Engage on Application Packaging of legacy installer/vendor MSI and MSIx Serves as the Tier 2 support and escalation contact on advanced level of investigation and troubleshooting for SCCM related incidents Executes service requests, tasks, maintenance, and deployment activities requiring that basic to advanced level of technical competency Monitors and tests performance for potential bottlenecks, identify possible solutions, and work with to resolve issues Addresses software distribution related issues Manages standard and non-standard change requests Follow change management procedures Work with Desktop management, and application support teams (Overseas and Manila based) Work with local IT support teams in countries Work with external service providers Maintain current knowledge of relevant technologies as assigned Complies with the QHSE policies including but not limited to: Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE. Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace. In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements. Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements. Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor. Maintain a safe and tidy worksite. Maintains awareness of hazards and proposes controls to the supervisor,QHSE Representatives or relevant client / site contact. Actively participates in incident investigations and risk assessments as deemed necessary by SGS management. PROFILE Degree in computer science or related field. Exceptional candidates will be considered in the absence of a degree Responsible & responsive; open minded, flexible, support minded, stress resistant, tenacious, dedicated, quality & objective driven Enjoy sharing knowledge & experience with others Enjoy working in a team Can take initiative REQUIRED SKILLS The following skills and experiences will constitute an advantage: At least 2 years of practical experience in running complex SCCM infrastructures At least 6 months to 1 year exposure in Windows 10 imaging Windows 10 OSD i.e LiteTouch/MDT/SCCM TS Application Packaging. i.e. MSI Packaging (VBS, PowerShell) Admin Studio/InstallShield Experience in working in a multinational environment Microsoft SCCM Administrator Certification or at least successful participation of corresponding training courses (e.g. MS course M207031) Software deployment using SCCM Image management with Windows 10 version 1709 and up Good knowledge of Microsoft Windows (workstation and server class OS) Basic SQL Server knowledge Good knowledge and practical experience with SCCM related technologies Preferably with Microsoft Intune knowledge and work experience Relationships Work closely with team members Work closely with other support teams in resolving issues and identifying areas of improvements Work with Microsoft and other external service providers (if any) for Tier 3 product support With the IT management team for service management and improvement. Work as project member on global projects if required Language English

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