- Provide world class Technical Support and Customer Care to US and EU-based customers via call, email and chat support channels
- Comply with Company Guidelines
- Other Tasks will be assigned based on Career Path and Progression
- Experience in Zendesk and/or Five9 and/or Intercom preferred
- Knowledge and Experience in Cloud-Based System would be an advantage
- Fluent in spoken and written English with excellent communication skills
- Soft Skills; Active Listening, Empathy, Call Courtesy, and Proper Phone Etiquette
- Hard Skills: Managing AHT, First Call Resolution, Escalations, and Utilization of Tools.
- Exemplary Attendance and Punctuality
- Expected to work shifting schedules during 24/7 operations for peak season which is last quarter of the year
- Willingness to work overtime as requested.
- USA business hours: 9pm to 6am / 10pm – 7am