Description:

• Provide world class Technical Support and Customer Care to US and EU-based customers via call, email and chat support channels
• Comply with Company Guidelines
• Other Tasks will be assigned based on Career Path and Progression

Requirements:

• Experience in Zendesk and/or Five9 and/or Intercom preferred
• Knowledge and Experience in Cloud-Based System would be an advantage
• Fluent in spoken and written English with excellent communication skills
• Soft Skills; Active Listening, Empathy, Call Courtesy, and Proper Phone Etiquette
• Hard Skills: Managing AHT, First Call Resolution, Escalations, and Utilization of Tools.
• Exemplary Attendance and Punctuality
• Expected to work shifting schedules during 24/7 operations for peak season which is last quarter of the year
• Willingness to work overtime as requested.
• USA business hours: 9pm to 6am / 10pm – 7am