Mandaluyong City Negotiable Filipino BENEFITS: Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment Expanded maternity leave up to 120 days* Flexible Working Arrangements Employee Stock Purchase Plan Healthy and Encouraging Work Environment Allowances Loyalty, Christmas Gift, Inclusion and Diversity Benefits Retirement Plan JOB DETAILS: Company Profile: The number 1 BPO Company in the Philippines located in Manila and Cebu City. This contact center is known to provide customer service to companies around the world. Requirements: Bachelor’s degree holder in any field 8-10+ years of delivery/people management experience, Build, Manage & Scale large operations Lead governance meetings with senior management & client partners Responsibilities: Communicating across organizational boundaries – from engineers through to senior managers Working with the client and operations teams to identify and manage service improvement activities Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division Ability to follow hardware and software best practices as defined by the Managed Services management Client Service Team/Service Delivery Team Project/Support Team Management and Work Management Building a personal relationship with key client staff Successful service delivery – SLA achievement and high level of customer satisfaction Good communication around issues and opportunities – get things done, make things happen Collaborating with senior management on client account management and growth Removing all obstacles to customer satisfaction and / or financial performance RECRUITMENT PROCESS: Initial interview Final interview Job Offer HOW TO APPLY: Please send your resume to: philjobs@jp-network-e.com Mobile: 09176381858 Sun/Smart 09293159901 Landline: (8) 245 2829 Look for: Ivy Don’t forget to refer your friends! We give referral bonus for every successful hire. https://goo.gl/oZ8AH9