AMDOCS LTD – Manila City, Metro Manila – Job ID: 100563 Required Travel :Minimal Managerial – Yes Who are we? At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at In one sentence Responsible and accountable for services to account operations including coordinated management of multiple related projects/accounts aimed at achieving strategic business and organizational objectives with high quality. What will your job look like? You will be accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration. You will manage the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals. You will define projects/programs; assign managers to initiate and manage the performance of production operations; integrate and oversee multiple related projects. You will ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations. You will ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives. You will build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization. You will secure budget and timeline; determine and coordinate the sharing of resources among the constituent projects/program to the overall benefit of the program. You will lead and facilitate periodic status and risk discussions with program stakeholders; evaluate and discuss program results and lessons learned throughout the program lifecycle. You will manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines. You will lead to resolve customer escalations with respect to smooth operations. You will ensure that SLAs are met and deliverables are provided on time with high quality and within budget; drive lessons learned and get wells. You will be responsible for change management, release management, version management, and deployment management type of activities. All you need is… Bachelor's/B.Sc. degree, or higher degree with 15+ years of experience Preferably 4+ years of successfully managing projects in the relevant domain with significant scope, part of a program. Experience and business knowledge in several key domains relevant to the program. Account management and project management experience is an added advantage. Experience in working in a global, matrix environment. Project management certification Why you will love this job: You will be responsible & accountable for multiple related projects/accounts aimed at achieving strategic business and organizational objectives with high quality. These programs contain complex activities that may span different functions, organizations, geographic regions, and cultures. You will ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations. You will manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines. You will lead to resolve customer escalations with respect to smooth operations…. – Permanent – Full-time

Send Application

Upload Resume / CV (Select or Drop File)

Signup to newsletter and receive daily job updates, services, etc.