Globe Telecom, Inc. – Philippines – At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Advocating for the customer u At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Advocating for the customer using a deep understanding of their systems, business priorities and strategic direction. Managing daily operations to ensure the delivered performance and services match customer needs. Consulting with clients on challenges with their systems to deliver operational improvements and a tailored customer experience. Facilitating problem solving and technical resolution meetings between internal client engineers and the client. Operation management, Relationship management, People management. Service Delivery Manager Applies developed subject matter knowledge to solve common and complex technical and business issues within established guidelines and recommends appropriate alternatives Works on problems of diverse complexity and scope Provide feedback and/or influence change in internal and/or vendor provided products/service offerings Participates and/or leads projects and initiatives across technology, customer and/or business, including transformation initiatives Acts as trusted advisor. Influences customers and stakeholders regarding operational details, solutions and proposal Provides training and knowledge transfer in area of responsibilities Act as a team or project leader, providing direction to team activities and facilitates information validation and team decision making process Seen as a resource to mentor less experience team members in one or more technical and operational policies and business areas Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us…. – Permanent – Full-time

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