SEND CV AT (Anywhere) Service Desk Director in Eastwood Quezon City Requirements & Qualifications -Bachelor’s Degree (any discipline) with 12-15 years of overall experience with primary experience in IT Infrastructure Management/ Support and in Enterprise Service Desk environment. -ITIL (but not required) or an equivalent combination of education and experience -Technical certification in the IT field is a plus -Knowledge of PC/Laptop/Mobile Devices/Printer hardware components, network troubleshooting and remote assistance tools -Experience in working in an IT Service Desk environment where IT knowledge is utilized. -Amenable to work on 24/7 shifting schedule, holidays, weekends and rest days -No issues working in any location assigned by the company -Good knowledge of ITSM processes. -Lean Six Sigma Green Belt trained/certified preferred -Experience with structured process improvement methodologies, including but not limited to Lean -Strong business acumen and the ability to develop and deliver rigorous financial and/or analysis to quantify business case scenarios, options and risks -Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives -Ability to work within challenging environment with tight delivery timelines -Out of the box thinker to develop tools and processes for best utilization of resources. -Ability to manage Internal and external clients; Strong conflict management skills. -Self-motivated Team player -Excellent skills on Excel/Quality Tools / Data Analysis /Analytical Skills / Reporting. -Internal Quality Auditor in ISO 9000/ISO 20000/ISO 27000 preferable. Preferred: -Familiarity with ITIL, Foundations certificate a plus -Experience working in a customer-centric environment -Extensive experience of similar capacity -Knowledgeable in navigation and or operation of MS OS, MAC OS, Chromium, iOS and Android Please send your resume to 0945-741-0492 Spread the word! DIRECT HIRE Thank you
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