Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. What you will be doing: Client incident management. Case follow up and overview on open cases. Track open cases and stats to ensure cases are reviewed on regular basis. Manage client tickets, client facing and internal communications. Ensure proper issue qualification before escalation to AMS. Handle functional queries from clients. Troubleshooting of production issues on client trading systems GUI installed on Windows, backend processes hosted on Linux servers and SQL database. Collaborate with internal teams to delivery incident resolution within SLA. Review incident reports before delivery to client. Plan, review and execute internal client projects and migrations. Regularly update the knowledge base with new issues, procedures. Identify and escalate potential issues internally to ensure they have been addressed by the responsible teams. What you bring: A Bachelor’s degree (or equivalent work experience) in Finance/ Computer Science/ Information Technology/ Engineering. At least 4 to 6 years product support/ client services experience in Financial markets and equities trading systems Linux commands and SQL knowledge. Exposure to network level troubleshooting. Exposure ITIL service level management and incident Management. Familiarity and experience with Broker Dealer, RIA, Financial Services terminology. Support background with experience working with users and troubleshooting issues. Strong Interest in Banking / Risk Management. Excellent communication, analytical and customer service skills. Dynamic and energetic personality with entrepreneurial spirit. Excellent interpersonal and organizational skills (team player). Ability to absorb new concepts quickly, think independently, and demonstrate keen problem solving ability. Ability to convey/communicate complex concepts in a clear and understandable format. Proficiency in all Microsoft Office applications. Ability to multitask and prioritize workload with minimal supervision. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.