• Recommend and oversee the transition from implementation to deployment of new tools, mail server, CRM/ERP systems, and web platforms while working closely with the Executive Team and internal team members or agencies handling Customer Service, Order Fulfillment, Digital and Content Marketing.
  • Responsible for the realization of the project/program according to the agreed plan such as but not limited to specification, resources, budget, risk and timeline.
  • Accountable for the project deliverables from execution, documentation and team management.
  • Act as the primary point of contact for all stakeholders including the executive team, internal team/departments and third-party vendors.
  • Create and maintain comprehensive project documentation for all owned projects and provide a progress report to the executive team on the agreed frequency.
  • Manage and update the company’s database and shared file system.
  • Design internal onboarding and training documents to help team members transition to new tools and processes implemented unique to the user profile.
  • Lead the evaluation, review and management of documentation, data security laws, insurances, and SOPs.
  • Effectively disseminate pertinent information to various teams in a timely manner.
  • Responsible for trademark, domain name, compliance and insurance management.
  • Partner with other team members and departments cross functionally to find innovative solutions to business problems and achieve strategic goals.
  • Oversee merchant processing services from operational continuity to technology, compliance, market competitiveness and capabilities.
  • Other responsibilities include administrative work for confidential information from executives, data collection and analysis, purchasing, contracts and negotiations, preparation of technical documents etc.


  • Senior Management experience ideally in Admin, Operations, QA, IT etc.
  • Proven experience in process improvement and successful project implementation required
  • Technically savvy to understand CRM/ERP, tools and platforms to be able to recommend and implement the best one for the organization.
  • Project Management and Vendor/People Management, certification is a plus
  • Six Sigma Certification is a plus
  • Over 5 years of solid experience in this kind of responsibility
  • Experience with supporting a US organization/company is preferred
  • Available to work EST hours, full time

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