Job Responsibilities: Utilize advanced hardware and software troubleshooting knowledge to support users Support enterprise Active Directory, Office 365, and Forefront Identity Management (FIM) environment. Act as Second Level Liaison between client, and service provider. Manage Active Directory, Office 365 and FIM platform backups. Define, write and maintain PPM (Process and Procedure Manual) for the project Assigned special projects Analyze systems, review and implement improvements or upgrades to enhance user experience and to prevent capacity issues Participate in rotating On-Call schedule and assist in after-hours Monthly Maintenance Primary Lead in training and mentoring less-experienced members of the team. Primary Lead in assigned special projects. Analyze systems, reviews and participates in the implementation of improvements or upgrades to enhance user experience and to prevent capacity issues Participate in rotating On-Call schedule and assist in afterhours Monthly Maintenance May train and mentor less-experienced members of the team Skills, Licenses, Knowledge, Education and Training Requirements: Bachelor’s degree in any IT related field or has the equivalent experience 5+ years’ experience with Office 365 5+ years’ experience with Active Directory and Windows environment 5+ years’ experience with LAN/WAN environment including routing and security protocols 5+ years’ experience knowledge of server, network and voice technology solutions 5+ years’ experience with Active Directory scripting Ability to write AD scripts / PowerShell scripts MCSA Certification required ITIL certification preferred Attendance and schedule adherence are requirements of this position Possesses and applies an expert knowledge of principles, practices, and procedures of particular field of specialization to the completion of difficult assignments Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position Usually works under general supervision, conferring with superior on unusual matters Assignments are broad in nature, usually requiring originality and ingenuity Duties and tasks reflect substantial variety and complexity Relies on experience and judgment to plan and accomplish assigned tasks and goals May serve as a resource to others in the resolution of complex problems and issues and assign work to less-experience

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