Posted on 29 January 2020 Orbit Teleservices Cebu City helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients. Here’s What Orbit Cebu Can Offer You. 3 Dependents can be enrolled in our HMO after 3 months 13th Month Pay Departmental Awards Maternity/Paternity Leave Paid leaves 1SL/1VL per month can accumulate if unused Attendance Bonus 10%-15% DISCOUNT on Partner Gyms We are open to employees who’d like to study while working (no financial assistance) Competitively priced earnings packages Occupation advancement: Obtain growth by way of numerous training Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of Financial Account Customer Support Officers Job Description: Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Improves client references by writing and maintaining documentation. • Participates in development of client training programs by identifying learning issues; recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed. Qualifications: Self-motivated Good English communication skills Make considerations to make improvements to techniques and technological improvements. Using a digital program replies to client concerns in a call center sector. May accomplish one or more of the following: Does respond to call questions and complaints using basic scripts and methods. Gathers details, researches/resolves questions and logs client calls. Communicates the right kind of alternatives for completion in a well-timed way. Informs customers about solutions to choose from and determines client demands. Provides useful recommendations, coaching, and support to lower-level personnel. Provides support, instruction and troubleshooting assistance to lower level personnel. Schedules work to guarantee precise phone coverage; examines priority of telephone calls and changes escalated telephone calls to reassure remedy to difficulties. Requirements Please bring 2 valid ID (Any government issued ID or documents like TIN, SSS, NBI or Police Clearance, PhilHealth ID, Baranggay ID, Postal ID, Original Birth Certificate OR even a school ID) and two copies of your resume so we can process your application here in Orbit 🙂 Skills / Software English languageTechnical SupportCommunicationsCustomer ServiceServicesLeadershipTeam PlayerStrong Work Ethic Working Location 5th Floor of Krizia Building, Gorordo Avenue, Lahug, Cebu City. Our building is just behind WYL International Language School. , Cebu City Apply Now Job Description

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