Description:
Overview
Technical Support Consultants play a key role in interfacing directly with DreamHost customers. We are looking for multilingual candidates fluent in English.
Responsibilities
- Provides technical assistance to DreamHost customers who are experiencing problems with the services we provide, or who have questions about how to use our many features
- Uses quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system, live chat & call-backs
- Answers questions by applying knowledge of web hosting principles, DreamHost products and services
- Patiently walks customers through diagnostic procedures to help them illuminate the source of their issues
- Notices trends and/or internal issues & reports them to management for resolution
- Guides customers through the installation and configuration of various software
- Escalates complex problems to appropriate staff member or department
- Helps customers identify and resolve problems with products by phone, email & livechat
Requirements:
Requirements
- Ability to work under pressure in a fast-paced environment
- Ability to communicate with customers who may be lacking in technical skills
- A commitment to quality and a meticulous approach
- Able to work autonomously and in diverse, virtual team environments
- Great communication skills with customers, supervisors and peers
- Ability to maintain patience with difficult customers
- Good judgment and decision-making skills
- Strong analytical and problem-solving skills
- Basic understanding of Web Hosting
- Basic familiarity with Linux command-line
- Ability to manage and deliver on multiple support tickets at same time
- Ability to type 45+ WPM
- Minimum 3 years of technical support experience
- Bachelor's Degree in computer science related field of study preferred
- Skills/Specialties: Customer Service, Information Technology (IT) Support, Linux, Troubleshooting
- WordPress background a plus
- Must be able to communicate in English fluently, Spanish is a bonus
- Must have a reliable, fast internet connection
* Please apply for this job here:
https://dreamhost.recruitee.com/o/technical-support-consultant-manila-manila