Description:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.

Requirements:

  • Experience as a practical help desk or customer support
  • basic technical know-how on trouble shooting
  • well versed and excellent written and verbal English communication skills
  • well developed analytical skills
  • has neutral accent and previous dialing on campaigns
  • previous experience with an international mobile tech company is preferred

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