Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at amdocs

In one sentence

End to End responsibility and accountability of infra/IT projects/activities for region / cluster

What will your job look like?
-You will be accountable for infra/IT strategy to be defined and planned properly, prioritizing infra/IT service targets for region/cluster of multiple projects and interfaces simultaneously
-You will be accountable for infra/IT services from establishment to OGS (ongoing support) for internal & external business customers in region/cluster, serving as ultimate escalations management and problem resolution
-You will mentor the managers to creative services, even if diverging from pre-defined processes to provide resolution for challenging customers
-You will be responsible for assuring End-to-End production architecture design, setup, implementation and operation is managed and delivered properly
-You will cultivate service orientation and adhere to agreed SLAs, responsible for meeting infra/IT SLA and manage internal KPIs
-You will become a trusted advisor, to pro-actively strive to understand the challenges of the service partner, the needs of the customer/business groups, plan/anticipate the needs and demands of client groups
-You will manage the Infrastructure for a large enterprise consisting of over 2000+ servers, 1000+ Network devices, 3+ PB of storage & backup, 200+ Databases on Oracle & Cloudera
-You will be responsible for the Cloud Strategy for the enterprise as well as managing the operations on the Cloud/s
-You will be responsible to manage the operations in a 24×7 mode
-You will establish IT/Infra center of expertise to promote use of new technologies, build market knowledge (trends, tools, functionalities, roadmap), improve processes and performance and increase efficiencies, and develop Infra/IT knowledge.
-You will be responsible to develop plans to improve the units’ knowledge and performance. Establish and implement ongoing learning and capability expansion programs.
-You will be responsible to create an automation mindset for the team based on SRE principles
-You will be responsible to create and optimize the budget AOP for the account.

All you need is…
-14+ years’ experience in software development or infrastructure management including people management
-Diverse experience in infra/IT dimensions
-Broad understanding of the relevant domain (e.g. products)
-Computer Engineering Degree or equivalent a must, advanced degree an advantage

Why you will love this job:
-You will have a wide scope of activities
-You will have excellent products and solutions
-You will have scope for professional development

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce


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