Technologies Line Manager – AMDOCS LTD – Manila City, Metro Manila – Job ID: 100033
Required Travel :Minimal Managerial – Yes Who are we? At Amdocs, our purpose is to enrich lives and progress society.
With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries.
Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud.
Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019.
For more information, visit Amdocs at In one sentence End to End responsibility and accountability of infra/IT projects/activities for region / cluster What will your job look like? You will be accountable for infra/IT strategy to be defined and planned properly, prioritizing infra/IT service targets for region/cluster of multiple projects and interfaces simultaneously You will be accountable for infra/IT services from establishment to OGS (ongoing support) for internal & external business customers in region/cluster, serving as ultimate escalations management and problem resolution You will mentor the managers to creative services, even if diverging from pre-defined processes to provide resolution for challenging customers You will be responsible for assuring End-to-End production architecture design, setup, implementation and operation is managed and delivered properly You will cultivate service orientation and adhere to agreed SLAs, responsible for meeting infra/IT SLA and manage internal KPIs You will become a trusted advisor, to pro-actively strive to understand the challenges of the service partner, the needs of the customer/business groups, plan/anticipate the needs and demands of client groups All you need is… 20+ years’ relevant work experience in software development or Infrastructure management including people management.
More than 10 years relevant work experience as an Account Manager with at least 200+ people under his/her management.
Diverse experience in infra/IT dimensions. Broad understanding of the relevant domain (e.g. products) With relevant work experience working in a I.T. and Telecommuincations industries.
Computer Engineering Degree or equivalent a must, advanced degree an advantage. Why you will love this job: You will have a wide scope of activities You will have excellent products and solutions You will have scope for professional development… – Permanent – Full-time