AMDOCS LTD – Manila City, Metro Manila – Job ID: 101803 Required Travel :Minimal Managerial – Yes Who are we? At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at In one sentence Overall accountability for translating business and account needs to a technical level What will your job look like? You will be accountable for defining & planning infra/IT strategy and prioritizing infra/IT service targets for the project and its interfaces simultaneously You will be accountable for infra/IT services from establishment to OGS (ongoing support) for the project and serve as a focal point to stakeholders requiring infra/IT services, including managing escalations and problem resolution You will be managing End-2-End production architecture design, setup, implementation and operation You will cultivate service orientation and adhere to agreed SLAs, responsible for meeting infra/IT SLA and manage internal KPIs You will be responsible for identifying, assessing and mitigating infra/IT related risks You will seek to understand the challenges/needs of the customer/business groups, plan/anticipate the needs/demands of client groups You will define/negotiate timelines and priorities with other groups according to staffing, requirements and budget All you need is… 7+ years’ experience in software development or infrastructure management including people management Diverse experience in infra/IT dimensions Broad understanding of the relevant domain (e.g. products) Computer Engineering Degree or equivalent a must, advanced degree an advantage Why you will love this job: You will have wide scope of activities You will have excellent products and solutions You will have scope for professional development… – Permanent – Full-time

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