Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Individual Accountabilities: Responsible for seamless functioning of technology and applications for the benefit of internal and external users Assists with resolution of issues surfaced by support analysts Resolves technical issues and record transactions via ticketing system Promotes persistent issues to Engineers and Architects where necessary Enables use of software/platform components through configuration, scripting and provisioning, designs materials and processes to educate users Create and maintain script libraries to triage most common issues Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships Escalates persistent issues to engineers and architects where necessary Proactively makes suggestions for improvements based on understanding of availability SLA Platform: Focuses on configuring platform to enable software development Infrastructure: Focuses on configuring infrastructure to support platform Software: Focuses on configuring software to enable application development Maintains catalogue of scripts and solutions Monitors usage, load and SLA to proactively design solutions Advises on complex technical issues involving configuring, provisioning and maintaining software/platform Deep business acumen, implements new processes to enhance value proposition Has positive impact to specific organizational entities & has some understanding of the nature of the impact Usually a top contributor to team’s success Job Requirements: With minimum of 3 years experience as a QA Lead Experienced with different test levels and test types Experienced in both waterfall and agile methodology Jira experience is a plus Experienced in diferent ceremonies in Scrum Experienced in Test Planning ,Test Estimation and Test Strategy Same requirement as the STA but mainly focusing on leading the QA team Creation of KPIs Focused and highly experienced in Test Planning and Strategy Experienced in Quality Control If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong. Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.