We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and managing all phases of training interventions. This is how you roll:
Facilitate classes for employee competency development
Review course curricula and provide feedback for continuous improvement
Ensure Training Quality Guidelines/Processes are followed
Provide the necessary documentation for all classes facilitated
Work with the L&D to catalyze improvement with regard to employee personal and professional competency development, and its execution & application
Verify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training results
Evaluate classroom feedback to find ways on how to improve class facilitation
Conduct needs analysis, research and create new training initiatives to strengthen the skill set of Employees
Design and develop instructional material for training courses that support employee competency development
Identify gaps and come up with action plans for improvement
Revise and improve existing materials to keep track with the developmental needs of employee
As Trainer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
Join the A-Team and experience the A-Life!