· Responsible for conducting process training to new hires and evaluate their performance based on their competencies.

· Deliver Product and Process Trainings

· Take up new hire Training batches

· Maintain attrition and throughput as per process guidelines

· Coach and counsel where-ever needed

· Document Training reports and trackers

· Conduct Pre & Post assessment to identify any red flags (if any)

· Provide feedback to specific areas of opportunity

· Coach associates on DSAT with a clear understanding of process requirement

· Generate and maintain regular reports

· Understand process requirement

· Conduct regular audits to check training effectiveness

· Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality



  • Preferred: Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Experience in handling a Healthcare program is preferred
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills
  • Good understanding of Group Dynamics (diversity)
  • Analytic and Results Oriented
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