Posted on 18 December 2019 Responsible for the effective usage of resources. Provides operational support through efficient scheduling and workforce deployment. Monitors queues, forecast & schedule staffing, plan seating capacity for shifts on daily basis and dialer planning. Tracks and reports on operational performance and business metrics. The role holder is responsible to understand the business needs and identify how best to meet those needs using WFM systems and tools. This includes working with the business and the technology areas to gather requirements for development and management. The role oversees the effort to analyze, validate and document the business and WFM system requirements. Requirements · Highly numerate, with attention to detail and an ability to analyse large amounts of data · Strong sense of ownership, highly productive and efficient, with a business-like and delivery-focused approach · Logical thought processes, attention to detail and highly organised · Capability to analyse and organise data into insightful recommendations · Good interpersonal and communication skills – both written and verbal · Ability to juggle multiple projects and working effectively to deadlines under pressure · Well versed in MS Office applications. · Capability to manage projects and timelines · Amenable work in shifting schedules · Willing to work ASAP Working Location Mandaluyong City, Mandaluyong Apply Now Job Description